Job Summary
The Facility Executive Director is charged with providing day-to-day leadership and operational management of the treatment center. The Facility Executive Director will assist with daily financial responsibilities and partner with the facility leadership team to drive key performance indicators and financial measures, as well as improve systems/processes to optimize facility performance. Consistently maintaining high quality client care is of primary concern.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below, representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role must adherence to organizational priorities under all 5 pillars of excellence: People, Service, Quality, Finance and Growth.
People
- In partnership with the Group Executive Director, staff the facility with high quality department leaders who possess the knowledge and experience to deliver best in class SUD treatment. Including but not limited to: Clinical Director, Nursing Director, Facility Operations Director, Admissions Director, Medical Director and others to be determined.
- Provide direct supervision and daily management of the facility leadership team.
- Motivate facility leadership team through a system of metrics and develop a culture of accountability.
- Participates in ongoing supervision with communication with employees and ensures that their needs are met.
- Participate in mentorship with the Group Executive Director towards overall strategic goals.
- Preparation of annual budget and preparation of a strategic business plan.
- Constant compliance to regulatory, accreditation standards and requirements, as well as any federal, state, or local certifying and licensure bodies at each assigned facility.
- Ensure staff in-services and training programs are implemented and followed.
- Lead efforts to train and develop director-level staff in areas including budgeting, position control, etc.; includes building competency among directors to confidently report metrics within their area of oversight.
- In partnership with Group Executive Director, AAC VP, Operations, Chief HR Officer, VP, Talent Acquisition team, develop and maintain staff engagement and retention plans designed to maintain and/or decrease industry annual attrition at 35%.
- Performs direct supervision through use of performance competency process and scheduled supervision.
- In collaboration with Regional HR Business Partners, handles employee related concerns and complaints.
- Is responsible for Physician (Provider) relations at the facility.
Service
- Ensure day to day operations of the facility service lines with a high focus on safe staffing levels, ability to effectively treat and admit patients at all times, and a leadership structure that has adequate redundancy.
- Enforce and monitor facility policies and procedures that prioritize the safety of all clients and staff.
- Organize and maintain an Administrator On Call rotation to ensure 24/7 management oversight of the facility.
- Is engaging and influences staff to seek the best possible outcomes by department and facility.
- Leads Daily Flash Meeting of department leaders and weekly leadership meetings; prepares for and supports Group Executive Director in Monthly Operational Report (MOR) meetings with AAC Executive Leadership.
- Willingness to provide facility leadership at other AAC locations (or other markets) as needed, includes requirement (with limited advance notice) to be flexible, to be available beyond normal business hours, and to travel for extended periods of time, pending the market/location of need.
- Leads and completes additional tasks and special projects as directed by the Group Executive Director or VP, Operations.
Quality
- Establish and maintain high patient satisfaction scores via internal measurement systems and external facility reviews.
- Role model and foster a culture of high-performance quality and ensure constant compliance with State and federal requirements in partnership with AAC quality department.
- With centralized Quality Assurance and Human Resources to maintain survey readiness, including mock-survey preparation, and knowledge of current federal, state, and local certifying and licensure bodies.
- Implements strategies to monitor and improve quality of care, patient safety, and patient/referral satisfaction.
- Participates in the establishment of practices, (structures, bylaws,) policies and procedures that allow the professional staff to effectively carry out duties and functions.
- Leads treatment program changes and developments, meets and confers with clinical team, Physicians and standing committees to formulate treatment policies and management of resources.
- Serves as liaison with medical and psychiatric (practitioners) consultation as needed. Working to ensure quality medical care is being rendered.
- Monitors adherence to company and department policies, procedures, practices and adherence to established KPI’s, program metrics, and established strategic planning.
- Ensures timely completion of Incident reports and reviews. Notifies Group Executive Director of critical incidents in real time.
Finance
- Demonstrate high fiscal responsibility with ownership over facility expenses and staffing levels:
- In partnership with Facility Operations, Human Resources and Clinical Operations, utilize Position Control data to maintain accuracy of open requisitions, staffing levels, staffing ratios, reduce use of overtime, minimize agency use and use of stipends to drive favorable salaries/wages/benefits (SWB); build position control competency among director-level leadership and drive accountability via daily, weekly and monthly SWB budget vs. actual analysis.
- Partners with Group Executive Director and Executive Leadership to prepare and present annual budget and strategic operating business plan.
- Develops cost containment ideas for facility.
- Works with Group Executive Director in recommending and ensuring regulatory staffing patterns & managing annual budget.
Growth
- Installs new practices and oversees efforts toward maximizing Payor Mix, Average Daily Revenue (ADR), Average Daily Census (ADC), Length of Stay (LOA) goal attainment.
- Consistent and purposeful interaction with AAC Call Center and Business Development Team to ensure admission and transition processes are managed effectively and accurately.
- Weekly meetings with local Business Development representatives.
- Identify, and partner with new local market entrants and other disruptors; understand the Facility’s unique product offerings and the corresponding threats and opportunities within the Facility and local market.
- Strengthen and prepare the operational infrastructure of the assigned facilities for future growth via organic, local, and national admissions growth.
- Participates in public relations efforts and state/national professional organizations.
- Ensures the referral source management process is delivered accurately and timely and participates in service recovery efforts as necessary.
