Program Supervisor

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at Recovery First American Addiction Centers, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include 401K, employee stock purchase program, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

The Treatment Advocate Supervisor oversees a team of treatment advocates who support clients in a
drug/alcohol detox facility and recovery programs. This role provides guidance, support, and advocacy
to ensure clients receive optimal treatment throughout their recovery process. The supervisor is
responsible for managing the team, training advocates, coordinating with healthcare professionals, and
ensuring quality care while adhering to program policies and regulations.

Staff Supervision and Development:
● Supervise a team of Treatment Advocates and Drivers, assign work details/cases, provide
feedback, coaching, and conduct performance evaluations.
● Ensures direct reports are current with required documents, daily documentation, trainings, and
competencies.
● Generate the monthly staffing schedule and adhere to facility staffing ratio policies.
● Monitor adherence to regulatory staffing patterns and manage the annual budget, on a weekly
basis, with an action plan if staffing above or below expectation.
● Address staff concerns and provide conflict resolution support.
● Facilitate cross-training of Driver Staff to allow for staff to function as a Treatment Advocate
during time of no drives, budget/staffing permitting. 
● Conduct interviews for vacant positions and recommend candidates for selection.
● Ensure compliance with company policies, procedures, and practices.
● Foster a positive, professional, team-oriented, harassment-free work environment.
● Ensure all drivers have valid authority to drive in the State & have the appropriate insurance
designation as per Corporate Policy. 
Client Support and Oversight:
● Supervise client activities, always ensuring client safety and whereabouts, including breaks and
internal activities.
● Attend mandatory trainings and conferences as directed by the supervisor.
● Engage clients in therapeutic activities as appropriate.
● Provide an overview of the housing program to each new client regarding rules, procedures, and
services.
● Ensure clients comply with program rules and maintain order in the facility.
● Monitor clients for signs of medical distress or behavioral concerns, document findings, and
perform routine bed checks.
● Provide support and structure for clients in their recovery, offering ongoing interaction.
● Ensure timely wake-up and bedtime for clients, and accompany them on shopping trips,
recreation, medical appointments, and meetings.

● Enforce program rules and maintain confidentiality standards, including distributing daily mail.
● Maintain accurate records for every client, update bed lists for timely admissions and
discharges, and report discrepancies in clients' whereabouts to the supervisor/manager.
● Respond to medical and other emergencies as needed.
● Oversee the safe operation of company vehicles and transportation of clients as directed by the
administration team.
● Conduct searches of client bags upon admission, confiscate contraband, and report findings to
the appropriate supervisor/manager.
● Perform random inspections of client rooms, common areas, hallways, and bathrooms at regular
intervals.
● Ensure thorough shift reports are completed, and timekeeping is accurate.
● Act as a liaison to ensure all clients receive ordered diets, and ensure these diets are removed
upon discharge of the diet or patient.
Other Duties:
● Perform additional duties as assigned by the supervisor/manager.

• Associates degree required; bachelor’s degree preferred.
• State-recognized (IC & RC) alcohol and drug certification preferred.
• Minimum of two years of experience in a hospital or clinical environment, with a preference for
  background in substance abuse and mental health.
• Knowledge of therapeutic philosophies, theories, and behavioral intervention techniques.
• Experience with electronic health record software and documentation.
• Must be at least 25 years old (required by insurance for client transport).
  
• Customer service-oriented with a genuine interest in the well-being of clients.
  
• Strong communication skills: ability to read and interpret information, write clearly, and
  communicate effectively in both individual and group settings.
  
• Proficient in Google Office Products.
  
• Ability to work overtime, weekends, holidays, and flexible hours as needed.
• Three (3)years’ experience in dealing with substance abuse clients
• Age 25, required by insurance carrier (if driving clients)
• Must have an acceptable MVR and be willing to gain a Class B license (if driving clients)
• Customer service driven with a genuine interest in the well-being of those we serve
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.

American Addiction Centers (AAC) is an equal opportunity employer.  AAC prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. AAC will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.