Business Office Manager

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at Recovery First Treatment Center American Addiction Centers, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

The Business Office Manager is a critical leader in a substance abuse facility, overseeing financial operations to ensure financial barriers to treatment are addressed for patients as well as meeting/exceeding all patient financial collection goals. This position requires exceptional organizational skills, financial acumen, and managing multiple priorities while maintaining a supportive and
professional environment.

Duties and Responsibilities:
● Manage the Patient Financial Responsibility Program and supervise business office staff,
ensuring program goals are met.
● Collaborate with facility leadership to align financial goals with operational needs.
● Ensure accurate patient records, financial transactions, and regulatory compliance.
● Work with the Director of Financial Case Management and external utilization review team to
identify and resolve billing and payment issues.
● Define and monitor collection KPIs for the facility and oversee day-to-day administrative
functions like benefits coordination and insurance inquiries.
● Continuously improve office systems and provide performance reviews and recommendations.
● Implement standardized policies, procedures, and workflows to streamline collections and
ensure compliance with organizational objectives.
● Optimize interactions between Admissions Navigators, patients, and the Business Office team.
● Develop and manage training programs for effective collections and patient interactions.
● Update educational materials on patient financial responsibility, regulations, and coverage.
● Facilitate ongoing learning to improve collection KPIs.
● Coordinate with Business Office Managers to share best practices and address facility-specific
challenges.
● Collaborate with utilization review staff to ensure consistent strategies across facilities.
● Identify and implement process improvements to enhance collections and patient satisfaction.
● Use data analytics to drive higher collection rates and align strategies with organizational goals.
● Generate KPI progress reports and provide strategic insights.

• Bachelor's Degree in Business Administration preferred and/or a combination of five years of sales experience.
• 5+ years of high-volume sales/collections experience and understanding of KPIs, including cash-collected conversion rates.
• Demonstrated knowledge of sales strategies and confidence to discuss private pay/out-of-pocket costs with clients with varying socioeconomic backgrounds.
• Knowledge of Managed Care, including understanding how clients are authorized for levels of care, how insurance policies reimburse specific to facility location, in-network vs. out-of-network insurance, and in-network contracts.
• Strategic and proactive thinker, ability to problem-solve financial data or trends.
• Customer Orientation – must establish and maintain long-term client relationships and build trust and respect by constantly meeting and exceeding expectations.
• Advanced ability to read and interpret written information; write clearly and informatively; edit work for spelling and grammar.
• Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Advanced knowledge of Google Suite, including Sheets, Docs, Drive, and Gmail.
• Ability to perform multi-functional tasks; detail oriented.
• Ability to use critical thinking and communication skills.

All positions require a TST, MMR Titer, the ability to pass a pre-employment drug screening, and satisfactory criminal background records check. 

American Addiction Centers is an equal opportunity employer.  American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.