Regional Quality Assurance Director

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Job Summary

The Regional Quality Assurance (QA) Director is responsible for planning, coordinating, monitoring, and improving patient care and services within the assigned region.

This position is responsible for leading multiple large-scale, Quality Assurance (QA) and Performance Improvement (PI) initiatives. The Regional QA Director works closely with the Corporate Director of Quality, the Regional QA Coordinator and other facility leadership to improve patient safety, documented quality of care, operational systems and processes, risk management, and treatment outcomes.

This position will monitor and provide guidance regarding opportunities for organization-wide improvements based on evidence-based practices, regulatory and accrediting agency requirements, and data analysis of high-risk, high-volume, and/or problem-prone processes.

The Regional QA Director is responsible for negotiating timelines and priorities for QA/PI projects, corrective action plans, monitoring, analyzing, tracking, and trending data or results of improvement initiatives that are consistent with the organization's quality and strategic goals.

Performs related duties as required.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Direct and support assigned programs in achieving and maintaining Ongoing Survey Readiness.
• Work closely with program staff to promote a culture of safety and quality.
• Work with system-wide subject matter experts to create, implement and update standardized policies, plans, and performance improvement initiatives.
• Instrumental in establishing quality benchmark standards for the highest achievable standards of care, based on, but not limited to, regulatory standards, payor requirements, accreditation surveys, and AAC policies.
• Working with system-wide subject matter experts, actively lead all aspects of the regional quality assurance/improvement initiatives and projects, including departmental chart audits and reviews, incident reviews and analysis, development of corrective action plans from critical incident analysis, risk management, and performance improvement initiatives, patient satisfaction, patient and payor concerns, and grievances focused on maintaining regulatory and accreditation survey readiness.
• Working with identified program resources, coordinating, monitoring, and updating facility environment of care and safety plans, infection control plans, disaster preparedness, and any other program which connects with the quality of care delivered by AAC facilities.
• As a directing lead and contributor, work with functional areas and program committees; not limited to QA/PI, safety, governing body, and individual departments to ensure conformance with the payor, regulatory, and accreditation standards of care, with the goal to achieve the highest achievable quality of care. At a minimum, conduct at least one Quality Assurance / Performance Improvement meeting each month for each assigned regional program.
• Consults and develops quality audits, controls, and mechanisms to help with the evaluation of services deliverables which may be regional and/or system-wide corporate QA/PI initiatives.
• The regional QA director is instrumental in the aggregation of QA/PI data and drafting contributor system-wide reports including the QA Dashboard.

Education/ Experience:

• Bachelor's degree required, Master’s degree preferred, in Healthcare Administration, Psychology, Counseling, or equivalent.
• Experience in management within the substance use or behavioral healthcare industry.
• Current knowledge of state and federal regulations and accreditation standards (CARF, TJC, etc.)
• Minimum of three (3) years of work experience dealing with data sets, designing and developing data extractions, analysis, and reporting tools/dashboards.
• Strong organizational and leadership skills.
• If in personal recovery, a minimum of 2 years clean and sober.

Certifications and Licenses:

Certified Professional in Healthcare Quality (CPHQ) preferred

Physical Requirements

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws

• Prolonged sitting at a desk
• Must be able to lift 15 pounds at a time

American Addiction Centers is an equal opportunity employer.  American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.