Clinical Application Specialist

Job ID
2018-1188
# of Openings
1
US-LA-New Orleans
Posted Date
2 weeks ago(1/10/2018 4:58 PM)
Category
Information Technology

Overview

Job Summary:

The Clinical Application Specialist provides technical support, training and workflow management for the electronic medical record system(s), clinical, and business software. As our product champion, he/she is the “face to the customer”.  Responsible for providing direct support to facility users and prospective users via phone/web meetings and onsite visits, helps prepare and facilitates training based on users’ and the organization’s needs, assists with implementations and system updates, performs quality assurance audits of business applications, assists with the development and maintenance of system policies and procedures, knowledge base, and system improvement plans. The Clinical Application Specialist will travel to support facilities in a designated region, with travel encompassing 80% or more of his/her responsibilities.

 

Reports to: IT Project Manager 

Responsibilities

Job Duties:

  • Provides direct support to facility product users and prospective users via phone/web meetings, ticket maintenance, and onsite visits.
  • Helps prepare product training materials and assists with facilitating training based on users’ and the organization’s needs.
  • Provides continual analysis on workflow and demand to ensure that systems optimize productivity and accountability of users.
  • Troubleshoots product issues at facilities and identifies and product usability issues.
  • Communicates customer feedback to Director of Clinical Applications.
  • Performs all other duties as assigned.
  • Assists with the development and maintenance of policies and procedures for EMR, business & clinical software products.
  • Develops a knowledge base for Clinical Applications Team to help improve response time and ensure adequate support is provided.

Qualifications

Job Requirement:

  • Bachelor's Degree in Information Technology or related or equivalent experience
  • Minimum of 3 years’ experience of supporting electronic medical/health records systems or equivalent
  • Minimum of 2 years’ experience of working in the addiction/behavioral health industry is preferred
  • Strong computer literacy and comfort, ability and desire to advance technically and understand industry standards
  • Proven analytical and problem-solving skills
  • Knowledge of various databases and operating systems; basic familiarity with networking, backup processes and disaster preparedness and recovery
  • Excellent customer service and communication skills with internal/external customers and coworkers
  • Demonstrate ability to multitask while working independently or collaboratively and ability to adapt to shifting priorities, demands, and timelines
  • Strong ability to appropriately handle confidential and sensitive information
  • Strong ability to identify potential issues and participate in their resolution
  • Highly proficient utilizing Microsoft Office Suite and Salesforce
  • Must possess and maintain a valid driver’s license and a satisfactory driving record
  • If in personal recovery, a minimum of 2 years clean and sober.

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed