Revenue Cycle Coordinator - Remote

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Job Summary

The Revenue Cycle Coordinator provides essential front-end revenue cycle support to ensure continuity of financial operations during a leave of absence. This role focuses on daily operational tasks including admissions tracking, insurance verification review, financial assistance processing, and coverage monitoring across multiple facilities.

This is a non-patient-facing, non-facility-based role that supports internal teams by maintaining accurate financial data, identifying risks to reimbursement, and ensuring timely communication of issues that may impact collections.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Admissions & Collections Tracking

• Maintain and update the Admissions Tracker across all facilities on a daily basis
• Document and track patient financial responsibilities, including:
  • Deductibles
  • Copays
• Identify balances due at admission and ensure visibility for facility teams
• Flag missing or incomplete financial information for follow-up

Verification of Benefits (VOB) Review

• Review completed VOBs to confirm:
  • Active insurance coverage
  • Level of care eligibility
  • Benefit limitations and exclusions
• Identify and escalate:
  • Coverage gaps
  • Out-of-network risks
• Communicate findings to facility teams in a timely manner

Financial Assistance Processing

• Review and approve Financial Assistance applications for eligible services (e.g., sober living)
• Ensure all required documentation is received and complete
• Confirm eligibility aligns with company guidelines
• Post approved financial assistance in Salesforce
• Track and follow up on:
  • Pending applications
  • Incomplete submissions

ACA Eligibility & Coverage Monitoring

• Perform ongoing ACA eligibility checks and monitoring
• Verify:
  • Active coverage status
  • Premium payment status
  • Identify and escalate:
• Unpaid premiums
  • Policy terminations or pending cancellations
  • Notify facility teams of any risks to coverage or reimbursement

Data Accuracy & System Maintenance

• Ensure accuracy and consistency across systems (Salesforce, CMD, trackers, etc.)
• Maintain clean, up-to-date, and audit-ready data
• Reconcile discrepancies between VOBs, admissions tracker, and financial postings

Communication & Issue Escalation

• Serve as a liaison between:
  • Call Center Admissions teams
  • Facility Admissions Staff
  • Revenue cycle support teams
• Escalate financial or coverage risks that may impact reimbursement
• Provide timely updates on outstanding or high-risk accounts

Task & Workflow Management

Maintain a log of:

• Pending verifications
  • Financial assistance applications
  • Coverage issues
• Ensure continuity of work and prevent gaps in daily operations

Scope Clarification (Role Limitations)

This position is designed strictly for operational support and does not include:

• Patient-facing responsibilities
• Execution of financial agreements or document signing
• On-site facility work
• Staff supervision or leadership responsibilities
• Policy development or strategic decision-making
• Complex financial approvals or escalations beyond defined guidelines

Qualifications

• High school diploma required; Bachelor’s degree preferred
• 2+ years of experience in revenue cycle, healthcare administration, insurance verification, or collections preferred
• Working knowledge of: Insurance benefits and coverage (in-network vs. out-of-network), Verification of Benefits (VOB) processes, Basic financial responsibility concepts (deductibles, copays, etc.)
• Strategic and proactive thinker, ability to problem-solve financial data or trends.
• Advanced ability to read and interpret written information; write clearly and informatively; edit work for spelling and grammar.
• Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Advanced knowledge of Google Suite, including Sheets, Docs, Drive, and Gmail.
• Ability to perform multi-functional tasks; detail oriented.
• Ability to use critical thinking and communication skills.

Physical Requirements

“AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations to comply with State and Federal disability discrimination laws.”

• Prolonged sitting at a desk
• Must be able to lift 15 pounds at a time

American Addiction Centers is an equal-opportunity employer.  American Addiction Centers prohibit employment practices that discriminate against individuals or groups of employees based on age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.