Revenue Cycle & Corporate Operations Specialist - Hybrid

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional compensation and strong benefits include 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Position Summary

The Revenue Cycle & Corporate Operations Specialist supports daily revenue cycle operations, corporate administrative functions, and payment processing workflows. This role ensures the accuracy of patient account information, timely claim processing, reconciliation of payments, and coordination between billing, accounting, and external vendors. The position also serves as a critical control point for identifying and resolving revenue cycle process gaps.

Key Responsibilities

Revenue Cycle Operations

• Run and review daily unbillable reports in Salesforce to identify accounts missing insurance or demographic information; update records to ensure completeness and billing readiness.
• Generate and distribute patient statement reports from Salesforce and coordinate with USIO for mailing and processing.
• Update patient addresses in Salesforce, Aura, and CMD when returned mail indicates corrections.
• Process lists from collection partners reflecting exhausted collection efforts and update Salesforce account statuses accordingly.
• Create TEC/TEPs for patient payments as needed.
• Support coordination of benefits (COB) workflows and resolve excluded accounts.
• Work Missing Information Lists (MIL) related to termed insurance coverage and other documentation gaps.

Payment Processing & Reconciliation

• Retrieve and organize all mailed insurance and patient checks; prepare and route deposits to Accounting for appropriate bank allocation.
• Process insurance credit card payments received via mail or fax through USIO.
• Provide payment details to Hansei to ensure accurate posting to patient accounts.
• Support reconciliation activities between clearinghouse, bank deposits, and billing system records.

Corporate Administrative Support

• Review, process, and distribute all incoming corporate mail to appropriate departments.
• Scan and electronically file documentation into designated Hansei Teams folders.
• Maintain organized document management protocols to ensure audit readiness and compliance.

Process Improvement & Gap Mitigation

• Identify and help remediate revenue cycle process gaps, particularly those related to coordination of benefits (COB), termed insurance follow-up, and missing demographic or insurance data.
• Provide operational support to mitigate workflow disruptions resulting from business office staffing changes.
• Collaborate cross-functionally with Billing, Accounting, Operations, and external vendors to improve process continuity and cash flow integrity.

Qualifications

• 3-5 years experience in healthcare revenue cycle management, professional billing, or medical claims processing.
• Proficiency in Salesforce or similar billing/CRM platforms.
• Familiarity with clearinghouse systems (e.g., Waystar).
• Understanding of payment posting, reconciliation, and deposit workflows.
• Strong attention to detail and ability to manage high-volume administrative tasks.
• Knowledge of coordination of benefits and insurance eligibility processes preferred.
• Strong organizational and communication skills.

Work Allocation (Estimated)

• Corporate mail processing and document management: ~15 hours/week
• Payment preparation and reconciliation: 1.5–3 hours daily
• Additional revenue cycle support and gap mitigation: ~20 hours/week
• Ongoing billing and clearinghouse management as volume dictates

Physical Requirements

“AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws”

• Ability to sit, use hands and fingers, talk or hear, and smell continually.  Ability to stand, walk and reach frequently. Ability to climb or balance, stoop, kneel, or crouch occasionally.
• Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs.
• Close vision required to see computer monitor, read documents, and operate copy and fax machine.  Distance vision required to drive an automobile, if driving is a requirement of the job.
• Work environment is indoors and climate controlled.  Occasionally exposed to outdoor weather conditions.
• Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving light traffic.

American Addiction Centers is an equal opportunity employer.  American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.