• Hotel Front Desk Associate

    Job ID
    # of Openings
    Job Locations
    Posted Date
    2 months ago(2/23/2018 11:59 AM)
  • Overview

    Resolutions Arlington Hotel


    Job Summary:

    The hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. Responsibilities include registering/booking guests in and out of their rooms, while accommodating any special requests.


    Reports To: Hotel Manager


    Job Duties:

    • Register hotel guests and assign rooms.
    • Thoroughly understand and adheres to proper credit and cash handling policies and procedures.
    • Understand room status and room status tracking.
    • Answer all incoming calls.
    • Know room locations, types of rooms available, room rates, as well as services and amenities offered.
    • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
    • Know how to use front office equipment.
    • Attend meetings as required.
    • Understand and follow policies related to reporting safety, emergencies, criminal activity, suspicious activity, etc.
    • Report any unusual occurrences or requests to the manager.
    • Maintain the cleanliness and neatness of the front desk area.
    • Use Room Key property management system to properly register guests and properly collect payments for charges.
    • Generate guest folios and other necessary reports.
    • Reconcile cash account as needed.
    • Enter maintenance requests as needed.
    • Properly use PMS to make guest reservations.


    Job Requirements:

    • High school diploma; Associates degree preferred
    • At least one year of hotel experience
    • At least one-year guest relations/customer service experience
    • Advanced ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
    • Advanced knowledge of Microsoft Word, Excel, and Outlook.
    • If in personal recovery, a minimum of 2 years clean and sober.

     AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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