• Admission Consultant Manager

    Job ID
    # of Openings
    Job Locations
    Posted Date
    2 weeks ago(8/2/2018 3:58 PM)
  • Overview

    Job Summary:

    The Treatment Consultant Manager leads a team of Treatment Consultants which direct sales to individuals of Substance Abuse Professional evaluation services and includes taking sales calls, accepting inquiries from individuals referred to AAC, explaining services and related costs, conducting telephonic intakes, processing payment and providing guidance on federal regulations.


    Report To: Director of Call Center Operations


    Job Duties:

    • Leads a team of Inside Sales Representatives
    • Motivate, mentor and train each team member
    • Develop strategy and actions to address inefficiencies and maximize opportunities through understand of the sales cycle from prospecting with a client to closing a dea
    • Provide clear direction to sales team with emphasis on improving systems, scripts, and development of team members with an emphasis to optimize important sales metrics such as conversion ratios, sales volume and ROI
    • Collaborate with Director of Intake in creating and executing the leadership development plan for all sales department employees
    • Mange the day-to-day activities of their sales team
    • Deliver improved, quantifiable results on scripting changes, individual performance and team performance
    • Assist in recruiting, training and developing top level talent in the sales department
    • Identify, execute multiple test initiatives in sales department
    • Responsible and accountable for managing direct reports
    • Preparation and presentation of performance evaluations
    • Provides objective feedback to employees
    • Makes appropriate compensation recommendations, if applicable
    • Provides appropriate training for department and hold staff accountable for attending required training
    • Holds interviews for vacant positions and makes appropriately selects candidates to fill open positions
    • Responsible for recommending and ensuring regulatory staffing patterns & managing annual budget
    • Monitors adherence to company and department policies, procedures and practices
    • Creates and supports a positive, professional, team-oriented, harassment free work environment by understanding and complying with the company’s policies


    Job Requirements:

    • Bachelor's Degree in related field preferred.
    • Five years experience working in call center environment, inbound and outbound sales calls.
    • Five years sales experience.
    • Strong product knowledge and proper presentation of product to clients.
    • Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills in meetings.
    • Excellent computer-based and telephonic skills.
    • Exceptional and demonstrable customer service skills.
    • Ability to strategize, persuade and negotiate.
    • Strong goal setting skills and goal achievement history.
    • Ability to multi-task and successfully prioritize workload.
    • Excellent problem solving and decision-making skills.
    • Willingness and ability to work in a fast-paced working environment over an extended period of time.
    • Working knowledge of Microsoft Word, Excel, and Outlook.
    • Candidates in recovery must have 2+ years of sobriety.

     AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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