• Clinic Manager (Outpatient)

    Job ID
    # of Openings
    Job Locations
    Posted Date
    10 months ago(8/2/2018 1:11 PM)
  • Overview

    Job Summary:

    The Clinic Manager (Outpatient) is responsible for ensuring that all services are delivered properly at the clinic, patients receive excellent care, clinic staff perform their duties, and budgetary guidelines are followed.  The Clinic Manager will collaborate with senior management on a regular basis to ensure that services, program functioning and client treatment are being conducted in a manner consistent with established policies and procedures as well as company best practices.

    Reports To: Chief Operating Officer


    Job Duties:

    • Oversees all aspects of the programs and facility to ensure quality services and initiate/monitor any quality improvement as needed.
    • Ensure that patients receive appropriate care and have a positive experience (measured by admissions, patient engagement and retention throughout the patients’ continuum of care).
    • Responsible for maintaining an average daily census in all programs.
    • Provides for adequate coverage for the delivery of individual, group and family therapy. May co-lead process group and/or any additional clinically oriented groups on an as needed basis.
    • Provides for the completion of regular utilization reviews and oversees therapist process of utilization review.
    • Supervises IOP staff in the delivery of clinical treatment services and ensures timely documentation and treatment planning. The Manager is responsible for all aspects of the clinical documentation, timely entries into the treatment record, and maintains compliance with standards for documentation.
    • Oversees Case Management functions for IOP clients in coordination with Case Manager and Senior Management for timely and clinically appropriate discharges.
    • Ensures all necessary communication regarding clients’ treatment and/or discharges are provided timely to families, BD’s, Referral Sources, Employers and other pertinent professionals.
    • Works closely with staff and Leadership to problem solve issues involving client’s treatment and discharges.
    • Works closely with staff, UR and Leadership to maximize LOS for clients and to provide early detection/identification of AMA/SS risks.
    • Assists staff and Leadership in development and implementation of interventions to prevent AMA’s/SS’s.
    • The Clinic Manager must be the liaison between the IOP staff, senior management, and all other departments/divisions of the organization.
    • Tracks basic performance metrics and reports to leadership the financial and quality metrics sensitivities that influence outcomes. 
    • Conduct patient assessments for admissions into the IOP.
    • Works closely with referring agencies and internal Business Development reps to assist in marketing the program and building relationships with referral sources. 
    • Develops and maintains referral sources.
    • Provide regularly scheduled opportunities to the clients to grow their understanding of recovery.
    • Learn how to perform the roles of all clinic staff to provide assistance/support in times of high patient census or staff shortage                                                                                                                         
    • Responsible for staff engagement and cohesion (measured by staff energy, staff retention, production, and clinic workflow)
    • Ensures compliance with all aspects of record keeping by all departments located at the clinic and performs weekly chart audits on all IOP records.  The clinic manager will supervise the facilitation and maintenance of patient records and compliance with regulatory standards.
    • Responsible and accountable for managing direct reports.
    • Preparation and presentation of performance evaluations.
    • Provides objective feedback to employees.
    • Makes appropriate compensation recommendations, if applicable.
    • Provides appropriate training for department and hold staff accountable for attending required training.
    • Holds interviews for vacant positions and makes appropriately selects candidates to fill open positions.
    • Responsible for recommending and ensuring regulatory staffing patterns & managing annual budget.
    • Monitors adherence to company and department policies, procedures and practices.
    • Creates and supports a positive, professional, team-oriented, harassment free work environment by understanding and complying with the company’s policies.
    • Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.
    • Assists in the development of a clinic budget, utilizing administrative guidelines, appropriate benchmarks, and anticipated scope of services.
    • Utilizes the purchasing system appropriately: Utilizes vendors according to Townsend’s  policy; and Seeks authorization for purchases according to policy.
    • Knowledgeable of Medicare, Medicaid, managed care and other third party payor's guidelines; adjusts, in coordination with Physician Group administration, clinic billing procedures accordingly.
    • Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement.
    • Reviews and updates forms used within the practice. Standardizes when possible.
    • Reconciles cash collections with receipts, follows policy with respect to achieving monthly cash goals.
    • Ensures total cash collections receivable at 15-30 days of average monthly charges.
    • Determines best approach to dealing with managed care plans and over the counter collections for those plans as well as self-pay patients. Complies with contractual terms agreed to by contract.


    Job Requirements:

    • Master’s Degree and licensed individual as in LMFT, LMSW, LCSW, LPC, LAC, RAC, CAC or CCS.
    • Experience directly supervising other staff, preferably administrative and clinical staff.
    • High energy with engaging personality and strong people skills.
    • Must be a skilled at managing budgets and other fiduciary responsibilities related to program oversight.
    • Must be able to meet deadlines and work under pressure in a complex and changing environment.
    • Must be able to work collaboratively with other divisions, departments and service lines to support the overall mission of the IOP and AAC overall.
    • The ideal candidate will have a strong clinical background as well as a minimum of 5 years of experience managing, developing, expanding and promoting a new IOP program.
    • Prior marketing or sales exposure is a plus.


    AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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