• Care Consultant

    Job ID
    2018-2010
    # of Openings
    1
    Job Locations
    US-CA-Aliso Viejo
    Posted Date
    3 weeks ago(9/26/2018 1:10 PM)
    Category
    Business Office
  • Overview

    Job Summary:

    Care Consultant will partner with Financial Consultants to review customer records.

     

    Report To: Facility COO or Business Office Manager

    Responsibilities

    Job Duties

    • Partner with Financial Consultant to review customer records prior to admission to determine client’s up-front responsibility.
    • Ensures Coordination of Benefits, Affordable Care Act payments, and Proof of Employment are done at the facility for each client.
    • Provides internal and external customer interface with families as our Brand Promise Champion regarding the benefit of increased positive outcomes associated with longer engagement in treatment.
    • Throughout stay meets with client to sell and recommend applicable and appropriate treatment extensions to assist client to maximize treatment outcomes and the possibility of long term recovery.
    • Negotiates and collects payment for treatment extensions.
    • Negotiate credit extensions and payment plans via Healthcare Finance Direct (HFD) only when necessary based on client’s ability to pay.
    • Meet with client prior to discharge to address financial issues and concerns pertaining to payment of services provided and/or insurance coverage.
    • Meet defined department goals and activity metrics to include monthly rescue quotas.
    • Knowledge of facility programs, and communicates with appropriate facility personnel regarding client financial situation.
    • Partner and pro-actively communicate with CRMS regarding billing and payment issues to make admission decision about financial viability of client admission.
    • Partner and communicate with Call Center Director of Operations to identify and discuss areas of opportunity as it relates to client admissions.
    • Assists other business team members with transactions as necessary.
    • Expected ongoing understanding and knowledge of insurance trends with regards to authorization and reimbursement.
    • Participate in team planning meetings.

    Qualifications

    Job Requirements:

    • Bachelor’s Degree in Business Administration preferred and/or combined with five years’ sales experience
    • 3-5 years’ high-volume sales/collections experience and understanding of KPI’s including (cash collected, conversion rates).
    • Demonstrated knowledge of sales strategies and confidence to discuss private pay/out of pocket cost with clients with varying socioeconomic backgrounds.
    • Knowledge of Managed Care, including understanding: of how clients are authorized for levels of care, how insurance policies reimburse specific to facility location, in-network vs. out of network insurance, and in-network contracts.
    • Strategic and proactive thinker, ability to problem-solve financial solutions for extended treatment.
    • Candidates in recovery must have 2+ years of sobriety.

     

    AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

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