Adhere to the admissions department Census goal and admission numbers by week/month. Understand and adhere to department and company KPIs and goals.
Create and maintain treatment reports on all admissions and inquiries using the tools directed by your Director.
Serve as a resource to Treatment Consultants, referral partners, and clients on admission matters and financial matters as it relates to getting the client admitted and the clients out of pocket cost for the program.
Follow up with Alumni, past inquiries, and any other source pertaining to admissions.
Report quality leads and any opportunities to improve admissions goals to management.
Adhere to HIPAA.
Complete intake process effectively and efficiently. Meet with client and family to discuss programing and expectations on the front end, review financial contract/OOP, 90 day NIDA discussion, complete intake packet, complete ICA notes demo sheet, copy ins card and ID, take client picture, present client handbook and family packet to family member, inventory personal belongings,(follow admission check list).
Follow QA on your admissions.
Answer phones and see walk in inquiries.
Be available after hours and weekends as scheduled.
Ensure VOB has been completed and OOP has been collected prior to admission. Validate cash and insurance prior to admission.
Schedule Transportation and track incoming flights for clients attending our programs.
Present programs in detail to family members and potential clients. Remove all “admission barriers” on the front end.
Communicate any client needs with the appropriate departments; clinical, UR, Case management, client advocacy, etc..
Present behavioral contracts for re-admissions and understand insurance coverage.
Verify verification of benefits and relay information and OOP to the family and or client accurately. Stay current on types of insurance that works for the facility.
Ensure an assessment is coordinated for the admission prior to or within 72 hours after admission.
Identify medical and or psychiatric emergent need on the front end of admission and notify appropriate team members and address the need prior to admission.
Enter appropriate documentation in ICA notes as needed.
Update Salesforce with any cancellations, admissions and notifications.
Relay necessary information in a concise manner to management, peers, and client’s/family members post admission and any concerns that arise after admission work with the appropriate team members to resolve the issue.
Follow detailed processes and procedures as set forth by department managers to ensure a safe and accurate admission.
Have knowledge on all programs offered at facility. Stay current on all changes regarding programs and services offered at facility.