• Client Care Coordinator

    Job ID
    # of Openings
    Job Locations
    Posted Date
    3 weeks ago(11/1/2018 12:31 PM)
  • Overview

    Job Summary:

    The Client Care Coordinator provides administrative support for staff and routes all incoming calls and contacts in an appropriate manner.  This position does not have a direct case load or provide therapeutic services to clients.


    Reports To: Clinic Manager


    Job Duties:

    • Answers all incoming calls and routes appropriately.
    • Greets all incoming visitors and provides appropriate information and answers.
    • Facilitates release of information process for medical records.
    • Assists clients with court or work letters.
    • Communicates admit and discharge dates with referral companies.
    • When requested, sends medical records to billing service and/or insurance companies.
    • Documents and maintains audit records and logs.
    • Follow-up with discharged clients according to schedule to maintain outcome data for benchmark studies.
    • Ensure that site has all supplies, equipment, etc. required to provide effective client support.


    Job Requirements:

    • High School Diploma, Bachelor's Degree preferred.
    • Two years of experience in a health care field.
    • Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
    • Working knowledge of Microsoft Word, Excel, and Outlook.
    • If in personal recovery, a minimum of 2 years clean and sober.


     AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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