The Quality Assurance Manager will oversee all units within the Health Information Management Department
Reports to: CEO
Manage internal Quality Improvement process
Manage Internal CQI process including, but not limited to, the following:
Support Senior Leadership in the development of annual performance thresholds based on national and state outcome measures
Support Senior Leadership and Sub-Committee Chairs to assure that:
CQI subcommittees meet regularly for their stated purpose,
A representative group of staff are assigned
Performance improvements initiatives are developed in response to performance or process trends
Objective data are used to evaluate CQI processes
Coordinate and chair quarterly CQI committee meeting
Prepare annual CQI report including supporting data
Provide New Employee Orientation training about Quality Improvement System
Supervise data collection and reporting processes and prepare routine quality/data reports for various funding and contracted agencies
Manage risks by assuring agency compliance with DMHAS licensure and CARF accreditation standards
Assist area managers/staff in conducting semi-annual audits of their departments to assure compliance with applicable policies and procedures
Conduct annual review of each Sunrise House programs and processes
Assure compliance with policies and standards
Write and update policies and procedures as needed
Document opportunities for performance improvement
Collect, review, and report adverse incidences within the agency
Assure compliance with all fire/safety protocols established by licensing and accrediting bodies and coordinate drills and other training activities with facility management
Coordinate and facilitate program, funding, licensure and accreditation reviews
Participate with Senior Leadership in long and short-term planning and development of programs
Participate in the development of inter-organizational collaborations and implementation of shared projects resulting from these collaborations
Explore new funding and grant opportunities from county, state, federal and private funding sources and prepare applications for same
Partner with Executive Leadership team at client facility to develop process improvement plans as necessary and implement processes, technology and procedures to deliver requested outcomes.
Work with staff and consultants in the preparation of new program proposals to expand services
Represent as various state, county, and other meeting in which information about new opportunities may be presented
Pursue and develop new funding relationships and contracts with third party vendors
Manage Health Information Management Departmental supervisors
Responsible for Electronic Health Record development including:
Assessment of products (EHR) that confirm to the needs of SH and its component departments
Develop report that outlines recommendations for product that meets the needs of the organization
Develop with the vendor, SH Leadership and IT Department an implementation and training plan
Manage the utilization of the EHR with respect to staff competency, quality and outcome
Attend Labor Management monthly meetings
Participate in labor relations such as Health and Safety meetings, Step 1 meetings, Step 2 meetings, Arbitration, and SH council calls
Other Job Duties – As Assigned
Bachelor's Degree in Business, or related field. Equivalent combination of education and experience.
Five years related experience and/or training.
Must be well organized and able to multi-task
Possesses good people and phone skills
Demonstrates strong customer and account servicing skills
Ability to work as a team coach is necessary
Background in treatment field and/or insurance is required
Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar.
Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
Working knowledge of Microsoft Word, Excel, and Outlook.
If in personal recovery, a minimum of 2 years clean and sober.