• Quality Assurance Manager

    Job ID
    # of Openings
    Job Locations
    Posted Date
    3 months ago(10/26/2018 3:44 PM)
  • Overview

    The Quality Assurance Manager will oversee all units within the Health Information Management Department


    Reports to: CEO


    • Manage internal Quality Improvement process
    • Manage Internal CQI process including, but not limited to, the following:
    • Support Senior Leadership in the development of annual performance thresholds based on national and state outcome measures
    • Support Senior Leadership and Sub-Committee Chairs to assure that:
    • CQI subcommittees meet regularly for their stated purpose,
    • A representative group of staff are assigned
    • Performance improvements initiatives are developed in response to performance or process trends
    • Objective data are used to evaluate CQI processes
    • Coordinate and chair quarterly CQI committee meeting
    • Prepare annual CQI report including supporting data
    • Provide New Employee Orientation training about Quality Improvement System
    • Supervise data collection and reporting processes and prepare routine quality/data reports for various funding and contracted agencies
    • Manage risks by assuring agency compliance with DMHAS licensure and CARF accreditation standards
    • Assist area managers/staff in conducting semi-annual audits of their departments to assure compliance with applicable policies and procedures
    • Conduct annual review of each Sunrise House programs and processes
    • Assure compliance with policies and standards
    • Write and update policies and procedures as needed
    • Document opportunities for performance improvement
    • Collect, review, and report adverse incidences within the agency
    • Assure compliance with all fire/safety protocols established by licensing and accrediting bodies and coordinate drills and other training activities with facility management
    • Coordinate and facilitate program, funding, licensure and accreditation reviews
    • Participate with Senior Leadership in long and short-term planning and development of programs
    • Participate in the development of inter-organizational collaborations and implementation of shared projects resulting from these collaborations
    • Explore new funding and grant opportunities from county, state, federal and private funding sources and prepare applications for same
    • Partner with Executive Leadership team at client facility to develop process improvement plans as necessary and implement processes, technology and procedures to deliver requested outcomes.
    • Work with staff and consultants in the preparation of new program proposals to expand services
    • Represent as various state, county, and other meeting in which information about new opportunities may be presented
    • Pursue and develop new funding relationships and contracts with third party vendors
    • Manage Health Information Management Departmental supervisors
    • Responsible for Electronic Health Record development including:
    • Assessment of products (EHR) that confirm to the needs of SH and its component departments
    • Develop report that outlines recommendations for product that meets the needs of the organization
    • Develop with the vendor, SH Leadership and IT Department an implementation and training plan
    • Manage the utilization of the EHR with respect to staff competency, quality and outcome
    • Attend Labor Management monthly meetings
    • Participate in labor relations such as Health and Safety meetings, Step 1 meetings, Step 2 meetings, Arbitration, and SH council calls
    • Other Job Duties – As Assigned


    • Bachelor's Degree in Business, or related field. Equivalent combination of education and experience.
    • Five years related experience and/or training.
    • Must be well organized and able to multi-task
    • Possesses good people and phone skills
    • Demonstrates strong customer and account servicing skills
    • Ability to work as a team coach is necessary
    • Background in treatment field and/or insurance is required
    • Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar.
    • Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
    • Working knowledge of Microsoft Word, Excel, and Outlook.
    • If in personal recovery, a minimum of 2 years clean and sober.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed