The Reputation Management Specialist is responsible for the maintenance and improvement of American Addiction Centers’ online reputation on all third-party platforms, including internal Recovery Brands’ entities. The Reputation Management Specialist will work with facilities one-on-one to ensure that clinical and alumni teams are working cohesively to garner more positive reviews externally and are utilizing feedback from reports for internal improvement. This individual will also work with our Editorial team and Listing Content Strategist to ensure that online facility profiles, and all information both outward facing and internally used is accurate, reliable, and adheres to our policies and procedures as to emphasize AAC’s mission of being an objective and reliable resource for those struggling with substance use and behavioral disorders. Additionally, this individual will be responsible for overseeing reputation management for external clients and potential clients. The ideal candidate for this role has experience in dealing with brand strategy and messaging, data organization and management, cross-departmental collaboration, customer service, and will be responsible for ensuring that public-facing deliverables and communications regarding reviews and online profiles are accurate and held to the highest standards. This individual will ensure the synergy between the aforementioned departments and will serve as a liaison between them. The ideal candidate has strong communication skills, high attention to detail, a willingness to learn, and a can-do attitude. This position is based in New York City.