• Laboratory Sales Representative - TN

    Job ID
    # of Openings
    Job Locations
    Posted Date
    1 month ago(12/19/2018 3:24 PM)
  • Overview

    Laboratory Sales Representatives - Nationwide Locations


    Job Summary:

    Contributes to Addiction Labs of America’s success by developing and executing local business strategies, marketing, sales and public relations initiatives in an assigned territory to further enhance Lab marketshare and reputation as a leader in the addiction treatment and mental health industry, with heavy focus toward maximizing revenue growth.  The primary goals for the Laboratory Sales Representative will be to market Addiction Labs full menu including clinical bloodwork, urine toxicology services and other specialty testing to addiction treatment facilities and programs throughout their territory.  Following the implementation of services they will support the facilities through superior customer service to ensure all service level agreement standards are met and/or exceeded.  They will cultivate client and patient relationships and market new test offerings, including Pharmacogenomics, to existing facilities.  The Laboratory Sales Representative will have a thorough knowledge of all federal, state and local guidelines pertaining to laboratory services and will ensure compliance within new and existing business.


    Reports To: Vice President, Laboratory Business Development



    Job Duties:

    • Territory = Tennessee
    • Increases local awareness of AAC services and value, to result in referrals to AAC
    • Develops and build relationships and alliances with local target market segments and customers: healthcare providers, unions, employee and labor assistance programs, hospitals, crisis teams, mental health providers, other substance abuse treatment providers, recovery advocacy groups, problem-solving courts and organizations concerned with addiction treatment
    • Acts as a liaison to professional referral sources, community organizations and advocacy groups to promote AAC's services, value and credibility
    • Assists VP of Business Development in developing, adjusting and implementing strategic business marketing, sales and public relations plans in assigned territory, appropriate to AAC's mission and goals for its overall operations and return on investment objectives
    • Executes analysis of assigned territory, develops and executes territory business and sales call plans
    • Manages territory business activities to ensure productivity and cost-effective management of resources
    • Manages all referent accounts and documents appropriately customer needs and business activity in Customer Relationship Management (CRM) database
    • Monitors CRM daily for needed action and follow-up on referent needs
    • Executes CRM direct mail campaigns to accounts in assigned territory per Business Development Team standard, policy and procedure
    • Carries out responsibilities in accordance with the organization's policies and applicable laws
    • Represents AAC at territory promotional events, regional and national events as assigned
    • Represents AAC publicly at local conferences, conventions, meetings, political events and other activities.
    • Addresses and resolves customer complaints and problems within sphere of control and authority
    • Collaborates with other Business Development Team members to reach as needed and with colleagues from other AAC departments to meet patient needs and business goals
    • Maintains a productive, cooperative and healthy work attitude supporting an environment in which all employees work together to achieve AAC's mission, consistent with AAC core values
    • Assists VP of Business Development in selection, training and supervision of staff as needed
    • Promotes AAC’s value and reputation by bringing requests for public speaking engagements, for article submission in trade and other publications, media interviews, etc. forward to the VP of Business Development
    • Identifies opportunities for Business Development at the facility level and monitors network facility quality issues to ensure achievement of business goals
    • Interacts with colleagues in Assessment and Placement and Clinical Oversight to ensure closing of appropriate business opportunities, consistent delivery of brand promise and customer satisfaction


    Job Requirements:

    • Bachelor's Degree in Business, Marketing or Biosciences.
    • Three or more years’ experience in laboratory marketing or sales, preferably in Toxicology.
    • Experience in the addictive illness, substance abuse, and/or recovery field is preferred.
    • Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
    • Working knowledge of Microsoft Word, Excel, and Outlook.
    • If in personal recovery, a minimum of 2 years clean and sober.

    AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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