• Business Office Manager

    Job ID
    # of Openings
    Job Locations
    Posted Date
    3 months ago(1/15/2019 3:17 PM)
    Business Office
  • Overview

    Job Summary:

    The Business Office Manager will work with all clients to extend treatment care and length of stay.  The will aligning focus to 90 days of treatment and promote AAC Brand Promise while collecting on current accounts.


    Reports To: Chief Executive Officer


    Job Duties:

    • Review customer records prior to admission to determine client’s up-front responsibility.
    • Greets and assist customers within 48 hours of admission to collect financial information to help client understand their responsibility and to collect client payments.
    • Ensures Coordination of Benefits, Affordable Care Act payments, and Proof of Employment are done at the facility for each client.
    • Provides internal and external customer interface with families as our Brand Promise Champion regarding the benefit of increased positive outcomes associated with longer engagement in treatment.
    • Throughout stay meets with client to sell and recommend applicable and appropriate treatment extensions to assist client to maximize treatment outcomes and the possibility of long term recovery.
    • Negotiates and collects payment for treatment extensions.
    • Manage client monetary deposit accounts and ensure proper reconciliation and recording of such accounts.
    • Ensure client payment and funds are collected, properly recorded, processed, and deposited.
    • Negotiate credit extensions and payment plans via Healthcare Finance Direct (HFD) only when necessary based on client’s ability to pay.
    • Meet with client prior to discharge to address financial issues and concerns pertaining to payment of services provided and/or insurance coverage.
    • Meet defined department goals and activity metrics to include monthly rescue quotas.
    • Knowledge of facility programs, and communicates with appropriate facility personnel regarding client financial situation.
    • Partner and proactively communicate with CRMS regarding billing and payment issues to make admission decision about financial viability of client admission.
    • Partner and communicate with Call Center Director of Operations to identify and discuss areas of opportunity as it relates to client admissions.
    • Assists other business team members with transactions as necessary.
    • Expected ongoing understanding and knowledge of insurance trends with regards to authorization and reimbursement.
    • Participate in team planning meetings.


    Job Requirements:

    • MBA preferred, or Bachelor’s Degree in Business Administration combined with five years’ equivalent industry experience required.
    • 3-5 years’ high-volume sales/collections experience and understanding of KPI’s including (cash collected, conversion rates).
    • Demonstrated knowledge of sales strategies and confidence to discuss private pay/out of pocket cost with clients with varying socioeconomic backgrounds.
    • Knowledge of Managed Care, including understanding: of how clients are authorized for levels of care, how insurance policies reimburse specific to facility location, in-network vs. out of network insurance, and in-network contracts.
    • Demonstrated knowledge of budget analysis, financial analysis, and cost management
    • Strategic and proactive thinker, ability to problem-solve financial data or trends.
    • Candidates in recovery must have 2+ years of sobriety.

     AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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