• SUNRISE HOUSE Patient Financial Information & Benefits Coordinator

    Job ID
    # of Openings
    Job Locations
    Posted Date
    7 months ago(7/30/2019 10:55 AM)
  • Overview

    Job Summary:


    Patient Financial Information & Benefits Coordinator is responsible for coordinating all aspects of patients’ financial responsibilities and benefits.


    Reports To:


    Job Duties:

    • Advises Admission Team of patient deductibles, co-pays, or outstanding balances necessary for billing.
    • Meets with patients and/or guarantor to arrange collection of any payment not collected prior to admission.
    • Forwards all collections and associated documentation to call center.
    • Coordinates information with the billing department to ensure all associated documentation needed for billing is received in a timely manner.
    • Documents communication with patients and or guarantor regarding financial agreements in appropriate operating platforms.
    • Works cooperatively with other departments to ensure patients are aware of benefit limitations.
    • Reviews insurance notes daily to confirm authorization of patients’ length of stay.
    • Meets with patients to obtain proof of insurance premium payments.
    • Meets with patients to update COB’s and employment verifications as required.
    • Communicates and responds daily with call center regarding patient financial responsibility and/or insurance.
    • Meets with patients and/or families to explain insurance coverage. Responds to questions and concerns regarding billing.
    • Meets with patients who need continued care to develop private pay/financial agreements.
    • Complete/add any forms as required.
    • Monitors and updates all operating platforms as required.
    • Maintains and develops required reports as requested by Director of Patient Services.
    • Maintains compliance with insurance contractual obligations.
    • Maintains compliance with all AAC policies and procedures.
    • Maintains compliance with state regulations.
    • Supports and promotes an environment of Customer Service.


    Job Requirements:

    • High School graduate or equivalent.
    • Finance/insurance background preferred.
    • Ability to maintain confidentiality.
    • Knowledge of Microsoft Word, Excel, and Outlook.
    • Ability to shift priorities to meet departmental needs.
    • Ability to plan and utilize time and resources effectively.
    • Demonstrates drive and commitment.
    • Ability to maintain communication with poise and professionalism in conflictive situations.
    • Ability to discuss need for continued stay in an informed and professional manner.


    AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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