• Admissions Coordinator - Sunrise

    Job ID
    # of Openings
    Job Locations
    Posted Date
    7 months ago(7/29/2019 11:01 AM)
  • Overview

    Company Summary


    If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, employee stock purchase program, 6-week paid maternity, paternity leave, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.


    Job Duties:

    • Adhere to the admissions department Census goal and admission numbers by week/month. Understand and adhere to department and company KPIs and goals.
    • Create and maintain treatment reports on all admissions and inquiries using the tools directed by your Director.
    • Serve as a resource to Treatment Consultants, referral partners, and clients on admission matters and financial matters as it relates to getting the client admitted and the clients out of pocket cost for the program.
    • Follow up with Alumni, past inquiries, and any other source pertaining to admissions.
    • Report quality leads and any opportunities to improve admissions goals to management.
    • Adhere to HIPAA.
    • Complete intake process effectively and efficiently. Meet with client and family to discuss programing and expectations on the front end, review financial contract/OOP, 90 day NIDA discussion, complete intake packet, complete ICA notes demo sheet, copy ins card and ID, take client picture, present client handbook and family packet to family member, inventory personal belongings,(follow admission check list).
    • Follow QA on your admissions.
    • Answer phones and see walk in inquiries.
    • Be available after hours and weekends as scheduled.
    • Ensure VOB has been completed and OOP has been collected prior to admission. Validate cash and insurance prior to admission.
    • Schedule Transportation and track incoming flights for clients attending our programs.
    • Present programs in detail to family members and potential clients. Remove all “admission barriers” on the front end.
    • Communicate any client needs with the appropriate departments; clinical, UR, Case management, client advocacy, etc..
    • Present behavioral contracts for re-admissions and understand insurance coverage.
    • Verify verification of benefits and relay information and OOP to the family and or client accurately. Stay current on types of insurance that works for the facility.
    • Ensure an assessment is coordinated for the admission prior to or within 72 hours after admission.
    • Identify medical and or psychiatric emergent need on the front end of admission and notify appropriate team members and address the need prior to admission.
    • Enter appropriate documentation in ICA notes as needed.
    • Update Salesforce with any cancellations, admissions and notifications.
    • Relay necessary information in a concise manner to management, peers, and client’s/family members post admission and any concerns that arise after admission work with the appropriate team members to resolve the issue.
    • Follow detailed processes and procedures as set forth by department managers to ensure a safe and accurate admission.
    • Have knowledge on all programs offered at facility. Stay current on all changes regarding programs and services offered at facility.



    Job Requirements:

    • High School Diploma or GED equivalent (Bachelor Degree preferable)
    • 2 – 5 years Front desk, facility, hospital experience
    • Knowledge of managed health care and commercial plan
    • Knowledge of medical terminology; knowledge of behavioral health terminology a plus
    • Working knowledge of UR management
    • Prior experience with CRM and EHR preferred
    • Prior Call Center experience required
    • Excellent communication skills
    • Basic PC skills and Microsoft office skills (Internet explorer, Word, Excel, PowerPoint)
    • Candidates in recovery must have 2+ years of sobriety.

    AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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