• Clinical Application Specialist

    Job ID
    # of Openings
    Job Locations
    Posted Date
    1 week ago(9/6/2019 3:34 PM)
    Information Technology
  • Overview

    Company Summary


    If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, employee stock purchase program, 6-week paid maternity, paternity leave, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.


    Job Duties:

    • Provides direct support to facility product users and prospective users via phone/web meetings, ticket maintenance, and onsite visits.
    • Helps prepare product training materials and assists with facilitating training based on users’ and the organization’s needs.
    • Provides continual analysis on workflow and demand to ensure that systems optimize productivity and accountability of users.
    • Troubleshoots product issues at facilities and identifies and product usability issues.
    • Communicates customer feedback to Director of Clinical Applications.
    • Performs all other duties as assigned.
    • Assists with the development and maintenance of policies and procedures for EMR, business & clinical software products.
    • Develops a knowledge base for Clinical Applications Team to help improve response time and ensure adequate support is provided.



    • Bachelor's Degree in Information Technology or related or equivalent experience
    • Minimum of 3 years’ experience of supporting electronic medical/health records systems or equivalent
    • Minimum of 2 years’ experience of working in the addiction/behavioral health industry is preferred
    • Strong computer literacy and comfort, ability and desire to advance technically and understand industry standards
    • Proven analytical and problem-solving skills
    • Knowledge of various databases and operating systems; basic familiarity with networking, backup processes and disaster preparedness and recovery
    • Excellent customer service and communication skills with internal/external customers and coworkers
    • Demonstrate ability to multitask while working independently or collaboratively and ability to adapt to shifting priorities, demands, and timelines
    • Strong ability to appropriately handle confidential and sensitive information
    • Strong ability to identify potential issues and participate in their resolution
    • Highly proficient utilizing Microsoft Office Suite and Salesforce
    • Must possess and maintain a valid driver’s license and a satisfactory driving record

    AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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