• Admissions Manager

    Job ID
    # of Openings
    Job Locations
    Posted Date
    1 month ago(1/7/2020 9:40 PM)
  • Overview

    Company Summary


    If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, employee stock purchase program, 6-week paid maternity, paternity leave, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.


    Job Duties:

    • Lead a team of Admissions Nurses to efficiently answer, initiate and handle inquiries from clients and support group members referred to AAC via methods including but not limited to: inbound calls, outbound calls, web inquiries, and online chat inquiries
    • Lead the admissions process, including but not limited to: explaining services and related costs, conducting telephonic intake screenings to assess the client’s situation, and processing payments for a client’s treatment
    • Deliver with the Admissions Nursing team the highest quality, customer service standards of care and productivity for internal and external clients
    • Provide clear direction toAdmissions Nurses with emphasis on improving systems 
    • Create and execute the leadership development plan the Admissions Department working in concert with the Director of Nursing (DON) 
    • Manage the day-to-day activities of the Admissions Nursing team with their effective use of soft skills, including but not limited to: active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing
    • Deliver improved, quantifiable results on scripting changes, individual performance and team performance
    • Assist in recruiting, training and developing top level talent in the department
    • Attend and participate in team meetings and ongoing training & development opportunities
    • Partner with multiple departments to ensure overall achievement in the mission of AAC including but not limited to: Billing, Insurance, Outside Business Development, and Facility staff
    • Effectively communicate and educate theAdmissions Nurses on specific features and benefits a facility provides based on the clinical needs of a client
    • Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures
    • Responsible and accountable for managing direct reports
    • Preparation and presentation of performance evaluations
    • Provides objective feedback to employees
    • Makes appropriate compensation recommendations, if applicable
    • Provides appropriate training for department and hold staff accountable for attending required training
    • Holds interviews for vacant positions and makes appropriately selects candidates to fill open positions
    • Responsible for recommending and ensuring regulatory staffing patterns & managing annual budget
    • Monitors adherence to company and department policies, procedures and practices
    • Creates and supports a positive, professional, team-oriented, harassment free work environment by understanding and complying with the company’s policies


    Job Requirements:

    • BSN required/MSN perferred 
    • Computer proficiency: strong keyboarding skills and the ability to multi-task (type and talk) is required
      Strong healthcare/behavioral health (i.e. psychology, nursing, social work, etc.) knowledge and skills preferred
    • Ability to read and interpret written information; write clearly and informatively; ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrable group presentation and customer service skills
    • Strong goal achievement history with the ability to strategize, persuade, overcome objections and negotiate in a fast pace environment
    • Ability to work hands on and interface with facility leadership to drive departmental outcomes that impact departmental/facility success 
    • Ability to multi-task and achieve metric goals at a high level with or without direct supervision
    • Passion to play an integral role in the over-arching success of the mission of AAC
    • Excellent problem solving and decision-making skills
    • Reports to the Director of Nursing (DON) 


    AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed