Intake Coordinator

Job ID
# of Openings
Job Locations
US-TX-Grand Prairie
Posted Date
2 weeks ago(6/24/2020 8:21 AM)


Job Summary:

The Intake Coordinator is responsible for doing initial intakes or admissions, conducting screening and assessment and verifying insurance benefits, obtaining pre-authorizations and submitting necessary documentation to insurance carriers to obtain funding for appropriate levels of care. Friday - Sat 11pm-7am


Reports To: Intake Director


Job Duties:

  • Warmly welcomes clients and their family members to facility and explains the Intake process. Answers questions about treatment, and seeks supervision, when unable to answer questions. Establishes a positive rapport with both clients and their families.
  • Treats clients/families/ and other staff with respect and dignity at all times. Understands that addiction is a disease, causing clients and their family members to behave disrespectfully at times. Detaches and doesn’t take disrespectful/rude behavior personally.
  • Explains all levels of care offered in a concise and understandable manner to potential clients/family members/ Call Center or to managed care companies.
  • Screens and assesses for exclusionary criteria, such as active psychosis/ active suicidal or homicidally.
  • Calls Charge Nurse immediately to assess serious medical conditions. Follows all orders by Medical Staff.
  • Documents Intake information concisely and accurately in all systems, such as: Salesforce and Aura, prior to leaving shift.
  • Alerts Clinical Managers about referral sources, which require follow-up, such as: EAP/First Responder/ Probation.
  • Demonstrates professionalism, even in the face of stressful situations, while carrying out all Intake duties.
  • Intakes may be scheduled at the last minute, so flexibility is necessary with work schedules. As much notice as possible will be provided for changes in work schedules.
  • Follow all procedures regarding clients’ valuables and money. Required documentation must be submitted prior to leaving shift. In addition, clients’ valuables and money must be dropped in Intake Safe, prior to leaving shift.
  • Ensures  insurance company representative understands information being requested and quotes accordingly: level of care requested, difference between in-network and out-of-network benefits requests, lifetime limits, calendar year dollar maxes, calendar year day/visit maxes, percentage of plan coverage, plan status, plan deductible, plan out-of-pocket, trade-off ratios, pre-existing applicable, benefit separation or combinations (ETOH, SA and MH), pre-cert requirements, penalties and company, claims address, freestanding coverage, out-of-area allowed, plan’s associated Rx vendor.
  • Documents insurance representatives’ name, date & time of call in Salesforce.
  • Completes verification of benefits accordingly with information requested by insurance company representative.
  • Exercises professionalism during the verification process especially when quotes provided seem incorrect. Asks for clarification and to speak with the representative’s supervisor, if necessary.
  • Documents all insurance plan benefit summary information in Salesforce.
  • Handles all responsibilities assigned in a professional manner and reports any problems/delays regarding workload or staff coverage to direct supervisor.


Job Requirements:

  • Master’s degree and professional licensure in Social Work, Counseling, or other related field required.
  • Individual must be fully licensed in the state, without any restrictions. Minimum requirement is LMSW, but Master’s level license is preferred.
  • Two years of experience in addiction and dual-diagnosis  experience required.
  • Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
  • Working knowledge of Microsoft Word, Excel, and Outlook.
  • If in personal recovery, a minimum of 2 years clean and sober.

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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