Program Supervisor (Facilities)

Job ID
# of Openings
Job Locations
Posted Date
3 weeks ago(7/23/2020 10:16 AM)
Mental Health Counseling


Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.


Reports to:          Clinicai Director

FLSA Status:       Exempt


Job Summary

The Program Supervisor helps to ensure the safety and comfort of our clients through effective leadership of Treatment Advocates (TA).


Duties and Responsibilities: to include but not limited to the following

  • Supervise Treatment Advocates for specific shift
  • Assists in supervision of client activities and be aware of client safety and location at all times, including breaks and internal activities
  • Attend all mandatory trainings and in-house conferences/seminars as per departmental director.
  • Engages clients in therapeutic activities as appropriate
  • Provides a brief overview of the housing program in regard to program rules, procedures, and services; with each new client
  • Maintains order and ensures compliance with rules and regulations; ensures that clients conduct themselves in an orderly manner
  • Monitors and document’s clients for signs of medical distress and/or behavioral concerns on an ongoing basis and through routine bed checks.
  • Provides appropriate support and structure for clients in dealing with their recovery; interacts continually with clients
  • Ensures client wake-up and bedtime, escorts residents on shopping trips, recreation, meetings, medical appointments, etc.
  • Enforces program rules at all times
  • Distributes daily mail to clients and observes confidentiality standards.
  • Records accurate and up-to-date reports on every client and continually updates the bed list(s) to ensure that all admissions and discharges are recorded in a timely fashion.
  • Reports to leadership team any discrepancies in client's whereabouts
  • Responds appropriately to all medical and other emergencies
  • Responsible for safe operation of Company vehicles
  • Conducts search of all client bags when being admitted to the facility. Confiscates and secures any contraband found, and notifies the appropriate manager/ supervisor
  • Randomly inspects all rooms, common areas, hallways and bathrooms every thirty minutes and performs a thorough search for contraband, no less than weekly
  • Continually updates Bed List ensuring all admissions and discharges are recorded timely.
  • Facilitates group psycho-education classes as directed by supervisor.
  • Conducts search of client bags when being admitted to the facility.
  • Ensure shift reports are thorough and completed for shift worked.
  • Ensure proper timekeeping of staff.
  • Responsible and accountable for managing direct reports
  • Preparation and presentation of performance evaluations; including conducting the 90 day new hire orientation evaluation.
  • Provides objective feedback to employees
  • Makes appropriate compensation recommendations, if applicable
  • Provides appropriate training for department and hold staff accountable for attending required training
  • Participates in the interview process for vacant positions and provides feedback in the candidate selection process.
  • Responsible for recommending and ensuring regulatory staffing patterns & managing annual budget.
  • Monitors adherence to company and department policies, procedures and practices
  • Responsible for employee/respective shift scheduling
  • Partners with HRD in new hire onboarding and competency checks
  • Partners with HRD to ensure that all staff receive quarterly competency checkpoints and that all data is reported and properly filed in the employee’s human resources files.
  • Creates and supports a positive, professional, team-oriented, harassment free work environment by understanding and complying with the company’s policies
  • Other Job Duties – As Assigned



  • Bachelor’s Degree required
  • Minimum three years’ experience in dealing with substance abuse clients
  • At least one year of supervisory experience working in mental health or addiction treatment services
  • Certified Behavioral Health Technician (CBHT); Medical Assistant (MA) preferred.
  • Age 25, required by insurance carrier (if driving clients)
  • Must have an acceptable MVR and be willing to gain a Class B license (if driving clients)
  • Customer service driven with a genuine interest in the well-being of those we serve 
  • Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
  • Working knowledge of Microsoft Word, Excel, and Outlook.
  • Must be able to work weekends, holidays, flexible hours, and on-call.

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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