Learning Management System (LMS) Administrator

Job ID
2020-3608
# of Openings
1
Job Locations
US-TN-Brentwood
Posted Date
3 weeks ago(7/24/2020 4:26 PM)
Category
Corporate

Overview

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

 

Job Summary

The Learning Management System (LMS) Administrator leads the operation of our enterprise-wide LMS in assisting the organization to attain its initatives by developming pertinent and applicable curriculumn related to AAC services. The LMS Administrator will manage the daily utilization and maintenance of the LMS system, Healthstream. The LMS Administrator will have very strong customer support skills along with problem solving required for responding to LMS user issues. Monitor the LMS Support inbox, answer questions, and troubleshoot problems for users by phone and via email. Strong attention to detail is also required for crosschecking reports, performing quality checks/verification on LMS data. Occasional support for other department activities will be required.

Responsibilities

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Creating/Updating/Managing new and existing training course curriculuum/ conference events, including: uploading new courses and event attachments as well as updating and printing training rosters for Training Specialists
  • Automating new hire on-boarding and annual regulatory curriculum
  • Creating course enrollment and participation instructions
  • Partnering with Human Resources and IT to ensure system accuracy, improve productivity, system adoption and managing the interface of the LMS with other internal systems.
  • Troubleshooting LMS issues with: course design/configuration/infrastructure or with employees, while using vendor customer support as needed
  • Instruct employees and local administrators on use of system (teach best practices) and guidance on upgrade needs/future functionality
  • Create standard and recurring LMS reporting requests, as well as builds ad hoc reports as needed
  • Maintain learning records and historical training data
  • Report course completion and compliance issues to the appropriate governance
  • Exercise quality control for all content to ensure adherence to brand and other standards
  • Manage IT Ticket Requests
  • Other Duties as assigned by Training & Development Department leadership

Qualifications

Education/ Experience:

  • BS/BA in HR, IT or a related field of study or relevant professional experience
  • Minimum of 2 years experience administering a Learning Management System
  • HealthStream Learning Management System support is a plus
  • Experience using a SCORM compatible LMS to host content
  • Knowledge of adult learning methodologies
  • Capability of working independently
  • Expectation for continued professional development and openness to coaching
  • Proficient computer skills, Microsoft Office tools (Word, PowerPoint, Outlook, and Excel)
  • Strong project management skills with ability to organize multiple projects simultaneously, strong interpersonal and professional communication skills, both verbally and written, at all levels of management. Detail oriented, able to work in a fast-paced environment, able to handle confidential information)

Physical Requirements

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws

  •  Ability to sit, use hands and fingers, talk or hear, and smell continually. Ability to stand, walk and reach frequently. Ability to climb or balance, stoop, kneel, or crouch occasionally.
  • Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs.
  • Close vision required to see computer monitor, read documents, and operate copy and fax machine. Distance vision required to drive an automobile, if driving is a requirement of the job.
  • Work environment is indoors and climate controlled. Occasionally exposed to outdoor weather conditions.
  • Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving light traffic.

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

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