Admissions Coordinator - Sunrise

Job ID
# of Openings
Job Locations
Posted Date
7 days ago(9/15/2020 10:10 AM)


Company Summary

At American Addiction Centers, we take pride in our role as a national leader in addiction treatment. Together, we share a vision to revolutionize the care provided to the 20+ million adult Americans who need treatment for substance related disorders. To elevate the standard of care provided to our patients, we seek talented leaders, clinicians, and other healthcare professionals to join us in our efforts to provide exceptional clinical care. Our mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Through comprehensive and customized treatment plans, our research-based, empathetic care we instill hope that long-term recovery is attainable. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.



 Job Summary

The Admissions Coordinator will be required to carry out duties that involve the screening of clients who need admission into our various treatment programs nationwide. This role works in collaboration with different departments across our community of facilities to obtain necessary billing information and Utilization Review information post admission, and must build effective working relationships within the work group for the benefit of our clients.


Duties and Responsibilities: to include but not limited to the following

  • Adhere to the admissions department Census goal and admission numbers by week/month. Understand and adhere to department and company KPIs and goals.
  • Create and maintain treatment reports on all admissions and inquiries using the tools directed by your Director.
  • Serve as a resource to Treatment Consultants, referral partners, and clients on admission matters and financial matters as it relates to getting the client admitted and the clients out of pocket cost for the program.
  • Follow up with Alumni, past inquiries, and any other source pertaining to admissions.
  • Report quality leads and any opportunities to improve admissions goals to management.
  • Adhere to HIPAA.
  • Complete intake process effectively and efficiently. Meet with client and family to discuss programing and expectations on the front end, review financial contract/OOP, 90 day NIDA discussion, complete intake packet, complete ICA notes demo sheet, copy ins card and ID, take client picture, present client handbook and family packet to family member, inventory personal belongings,(follow admission check list).
  • Follow QA on your admissions.
  • Answer phones and see walk in inquiries.
  • Be available after hours and weekends as scheduled.
  • Ensure VOB has been completed and OOP has been collected prior to admission. Validate cash and insurance prior to admission.
  • Schedule Transportation and track incoming flights for clients attending our programs.
  • Present programs in detail to family members and potential clients. Remove all “admission barriers” on the front end.
  • Communicate any client needs with the appropriate departments; clinical, UR, Case management, client advocacy, etc..
  • Present behavioral contracts for re-admissions and understand insurance coverage.
  • Verify verification of benefits and relay information and OOP to the family and or client accurately. Stay current on types of insurance that works for the facility.
  • Ensure an assessment is coordinated for the admission prior to or within 72 hours after admission.
  • Identify medical and or psychiatric emergent need on the front end of admission and notify appropriate team members and address the need prior to admission.
  • Enter appropriate documentation in ICA notes as needed.
  • Update Salesforce with any cancellations, admissions and notifications.
  • Relay necessary information in a concise manner to management, peers, and client’s/family members post admission and any concerns that arise after admission work with the appropriate team members to resolve the issue.
  • Follow detailed processes and procedures as set forth by department managers to ensure a safe and accurate admission.
  • Have knowledge on all programs offered at facility. Stay current on all changes regarding programs and services offered at facility.




  • High School Diploma or GED equivalent (Bachelor Degree preferable)
  • 2 – 5 years Front desk, facility, hospital experience
  • Knowledge of managed health care and commercial plan
  • Knowledge of medical terminology; knowledge of behavioral health terminology a plus
  • Working knowledge of UR management
  • Prior experience with CRM and EHR preferred
  • Prior Call Center experience required
  • Excellent communication skills
  • Basic PC skills and Microsoft office skills (Internet explorer, Word, Excel, PowerPoint)
  • Candidates in recovery must have 2+ years of sobriety.

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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