Admissions Coordinator (Facility)

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

The Admissions Coordinator will be required to carry out duties that involve the screening of clients who need admission into our various treatment programs nationwide. This role works in collaboration with different departments across our community of facilities to obtain necessary billing information and Utilization Review information post admission and must build effective working relationships within the work group for the benefit of our clients. The Admissions Coordinator provides responsible and highly skilled administrative assistance, which requires attention to detail and a willingness to assist the daily operations in all applicable methods and practices. The responsibilities of this position require thoughtfulness and initiative to obtain and relay information, as well as ensure that operations occur in accordance with facility policies and procedures, and applicable local, state and federal regulations. This position could be exposed to highly confidential information which requires use of discretion.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reviews the assessment and VOB information for patients prior to admission, follow up if warranted.
• Coordinates with Patient Financial Information & Benefits Coordinator on insurance/financial issues that may arise during admission.
• Collects any payments at time of admission as requested.
• Forwards all collections and associated documentation to call center.
• Forwards all collections and associated documentation to call center.
• Completes and updates forms in operating platforms with patients.
• Answer phone calls; make appropriate referrals based on information given by caller.
• Meets with patient to update COB’s and employment verifications as required.
• Meets with patients to obtain proof of insurance premium payments.
• Manage transportation requests, including drivers, car service scheduling and dispatching.
• Meets with families at time of admission, answer any questions / concerns.
• Maintains and develops required reports as requested by Director of Patient Services.
• Meets with drivers daily to discuss and coordinate transportation/ conflicts.
• Monitors and manages all email correspondence.
• Maintain compliance with insurance contractual obligations.
• Maintains compliance with AAC policies and procedures.
• Maintains compliance with state regulations.
• Supports and promotes an environment of Customer Service.

Education/Experience:

• High School Diploma or equivalent
• 1-2 years’ experience working a substance abuse facility or behavioral health preferred
• Ability to shift priorities to meet departmental needs.
• Ability to plan and utilize time and resources effectively
• Ability to maintain communication with poise and professionalism in conflictive situations.
• Professional in appearance and manner.

Physical Requirements

“AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws”

• Ability to sit, use hands and fingers, talk or hear, and smell continually.  Ability to stand, walk and reach frequently. Ability to climb or balance, stoop, kneel, or crouch occasionally.
• Ability to frequently lift and carry up to 25 lbs. and occasionally lift and carry up to 50 lbs.
• Close vision required to see computer monitor, read documents, and operate copy and fax machine.  Distance vision required to drive an automobile, if driving is a requirement of the job.
• Work environment is indoors and climate controlled.  Occasionally exposed to outdoor weather conditions.
• Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving light traffic. 

American Addiction Centers is an equal opportunity employer.  American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information