Business Office Manager

Job ID
Job Locations
Posted Date
2 weeks ago(7/16/2021 1:26 PM)
Business Office


Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.


Job Summary

The Business Office Manager at the facility is responsible for knowledge of Managed Care to include how clients are authorized for levels of care, how insurance policies will reimburse specific to the location, in-network vs. out of network insurance, and in-network contracts.  They will work to greet and assist the customer within 48 hours of admission to collect financial information and to help customers understand their responsibility, and to collect payment.


Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •  Review customer records prior to admission to determine client’s up-front responsibility.
  • Greets and assist customers within 48 hours of admission to collect financial information to help client understand their responsibility and to collect client payments.
  • Ensures Coordination of Benefits, Affordable Care Act payments, and Proof of Employment are done at the facility for each client.
  • Provides internal and external customer interface with families as our Brand Promise Champion regarding the benefit of increased positive outcomes associated with longer engagement in treatment.
  • Throughout stay meets with client to sell and recommend applicable and appropriate treatment extensions to assist client to maximize treatment outcomes and the possibility of long term recovery.
  • Negotiates and collects payment for treatment extensions.
  • Manage client monetary deposit accounts and ensure proper reconciliation and recording of such accounts.
  • Ensure client payment and funds are collected, properly recorded, processed, and deposited.
  • Negotiate credit extensions and payment plans via Healthcare Finance Direct (HFD) only when necessary based on client’s ability to pay.
  • Meet with client prior to discharge to address financial issues and concerns pertaining to payment of services provided and/or insurance coverage.
  • Meet defined department goals and activity metrics to include monthly rescue quotas.
  • Knowledge of facility programs, and communicates with appropriate facility personnel regarding client financial situation.
  • Partner and proactively communicate with CRMS regarding billing and payment issues to make admission decision about financial viability of client admission.
  • Partner and communicate with Call Center Director of Operations to identify and discuss areas of opportunity as it relates to client admissions.
  • Assists other business team members with transactions as necessary.
  • Expected ongoing understanding and knowledge of insurance trends with regards to authorization and reimbursement.
  • Participate in team planning meetings.



  • MBA preferred, or Bachelor’s Degree in Business Administration combined with five years’ equivalent industry experience.
  • 3-5 years’ high-volume sales/collections experience and understanding of KPI’s including (cash collected, conversion rates).
  • Demonstrated knowledge of sales strategies and confidence to discuss private pay/out of pocket cost with clients with varying socioeconomic backgrounds.
  • Knowledge of Managed Care, including understanding: of how clients are authorized for levels of care, how insurance policies reimburse specific to facility location, in-network vs. out of network insurance, and in-network contracts.
  • Demonstrated knowledge of budget analysis, financial analysis, and cost management
  • Strategic and proactive thinker, ability to problem-solve financial data or trends.
  • Candidates in recovery must have 2+ years of sobriety.

Physical Requirements

“AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws”


  • Prolonged sitting at a desk
  • Must be able to lift 15 pounds at a time

American Addiction Centers is an equal opportunity employer.  American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.


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