Admissions Director

Job ID
Job Locations
US-CA-Aliso Viejo
Posted Date
1 week ago(7/20/2021 11:55 AM)


Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.


Reports to:        Chief Executive Officer

FLSA Status:      Exempt


Job Summary

The Admissions Director leads a team of Admissions Consultants whom provide a professional evaluation of AAC services to potential clients and/or family members.  This includes taking sales calls, accepting inquiries from individuals referred to American Addiction Centers, explaining services and related costs, conducting telephonic intakes, processing payment and providing guidance on federal regulations. 


Duties and Responsibilities: to include but not limited to the following

  • Responsible for overseeing all initial intakes, admissions, screenings, and assessments.
  • Supervises all intake/admissions staff member.
  • Manages the program census, ensuring that admission and discharge records are accurately documented across systems.
  • Responsible for being knowledgeable of any and all levels of care network facilities are capable of billing for when verifying plan coverage.
  • Enters the admitting substance use diagnosis for newly admitted clients.
  • Responsible for assigning newly admitted clients to therapists' caseloads.
  • Conveys caring and understanding when speaking with an admitting client, client's family, or on the phone with an insurance company representative.
  • Completes verification of benefits accordingly with information requested by insurance company representative.
  • Exercises professionalism in interactions with clients, families, coworkers, business associates, and insurance company representatives.
  • Accurately documents all authorizations received from insurance companies, within the client's chart.
  • Ensures accuracy of all information entered in all record keeping systems.
  • Handles any and all responsibilities given and reports any problems/delays with the coworkers,workload, or insurance companies to direct supervisor.



  • Master's Degree in Social Work, Counseling Psychology, Clinical Psychology or Social Services required.
  • Licensed counselor required LMFT, LCSW or LPC
  • Must have management experience in Admissions Department.
  • Five years experience working in crisis or call center environment, inbound and outbound sales calls or 2-3 years of equivalent experience in a complex healthcare/sales/customer service environment is required. Equivalent experience includes one or all of the following: use of a CRM system (preferably Salesforce), Call Center phone queue experience, direct customr contact via phone or face-to-face, etc.
  • Strong healthcare/behavioral health (i.e. psychology, nursing, social work, etc.) knowledge and skills preferred.
  • Demonstrate competency with ASAM criteria or comparable SUD treatment methodologies include dual diagnosis.
  • Familiarity with insurance company processes and pre- authorization process.
  • Excellent problem solving and decision making skilss.

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.


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