Outpatient Secretary

Job ID
Job Locations
US-MA-West Springfield
Posted Date
2 days ago(5/20/2022 3:29 PM)


AdCare, a subsidiary of American Addiction Centers, Inc., is a for-profit substance abuse disorder treatment facility. For over 45 years, AdCare has been helping individuals and families struggling with alcohol and drug use, one life at a time. The AdCare name represents innovation, quality, and cost efficiency in treating alcohol and drug dependency. We are committed to improving the lives of our patients and their families by providing safe, effective, recovery-based alcohol and drug treatment.


Our addiction recovery center(s) provide a comprehensive approach to care. AdCare's integrated system of care offers a range of accessible treatment centers including a 114-bed inpatient hospital and several conveniently located outpatient sites throughout the Massachusetts and Rhode Island areas. When you join AdCare, you become part of our family. AdCare seeks talented individuals who are passionate, empathetic, engaged in their work and dedicated to serving people. Together, we can enable our patients to live happier and healthier lives. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.


Job Summary

  • Provide clerical support to outpatient staff. 
  • Registers and schedules appointments and transportation for patients. 
  • Perform all general office and reception duties including telephone work, typing, photocopying, faxing, filing, and ordering of office supplies in a timely and efficient manner. 
  • Verify insurance benefits for patients and schedule patient sessions. 
  • Maintain billing as required. 
  • Maintain responsibility of keeping all relevant forms and reports (i.e. case management) current and accurate. 
  • Assist with collection of co-pays and deductibles.
  • Assist Director and other clinical staff as needed.
  • Provide support and coverage to the Office Manager as needed.
  • Ensure that Client Information Packets are accessible to clients.



  • Minimum of a High School diploma or equivilent.
  • CPR required within 2 months of hire.

  • Proven strong Customer service/interpersonal skills required.

  • Must be computer literate and have good typing skills. 

  • Must have effective oral, written, and verbal communication skills. 

  • Ability to work in a fast-paced, hectic environment. 

  • Familiarity of geographical locations of clients and assigned routes. 

  • Two or more year's experience working in a fast pace Business/Human Services office preferred. “Insurance knowledge a plus." 


Competitive Benefit Package

  • Affordable Medical (with HRA) and Dental plans provided to meet the needs of full-time and part-time employees.
  • Package also includes Flexible Spending Accounts for Healthcare and Dependent Care expenses.
  • Voluntary insurances include Vision, Accident, Critical Illness, LTD, Pet Insurance, & Supplemental Life Insurance.
  • Company-paid Life Insurance and AD&D Policy.
  • Generous paid time off package.
  • Company-matching 401(k).

All positions require a TST, MMR Titer, and the ability to pass a pre-employment drug screening, including THC and a CORI background records check.


Physical Requirements

“AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws”


American Addiction Centers is an equal opportunity employer.  American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.


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