Receptionist/Secretary

Company Summary

AdCare, a subsidiary of American Addiction Centers, Inc., is a for-profit substance abuse disorder treatment facility located at 107 Lincoln Street, Worcester, MA 01605 . For over 45 years, AdCare has been helping individuals and families struggling with alcohol and drug use, one life at a time. The AdCare name represents innovation, quality, and cost efficiency in treating alcohol and drug dependency. We are committed to improving the lives of our patients and their families by providing safe, effective, recovery-based alcohol and drug treatment.

Our addiction recovery center(s) provide a comprehensive approach to care. AdCare's integrated system of care offers a range of accessible treatment centers including a 114-bed inpatient hospital and several conveniently located outpatient sites located throughout the Massachusetts and Rhode Island areas. When you join AdCare, you become part of our family. AdCare seeks talented individuals who are passionate, empathetic, engaged in their work and dedicated to serving people. Together, we can enable our patients to live happier and healthier lives. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Job Summary

To provide clerical support to outpatient staff.  Registers and Schedules appointments and transportation for patients

Duties and Responsibilities:

• Perform all general office and reception duties including telephone work, typing, photocopying, faxing, filing, and ordering of office supplies in a timely and efficient manner.
• Verify insurance benefits for patients and schedule patient sessions.
• Maintain billing as required.
• Maintain responsibility of keeping all relevant forms and reports (i.e. case management) current and accurate.
• Assist with collection of co-pays and deductible.
• Assist Director and other clinical staff as needed.
• Provide support and coverage to the Office Manager as needed.
• Ensure that Client Information Packets are accessible to clients.

Education/Experience:

• High School Diploma, Associates or Certification in Secretarial Sciences preferred.

• CPR required / within 2 months of hire.

• Proven strong Customer Service skills.

• Good interpersonal skills required.

• Must be computer literate and have good typing skills. 

• Must have effective oral, written, and verbal communication skills. 

• Ability to work in a fast-paced, hectic environment. 

• Familiarity of geographical locations of clients and assigned routes.

• Filing, answering phones and data entry.

• Two year's experience working in a fast pace Business/Human Services office preferred. “Insurance knowledge a plus."

Competitive Benefit Package

• Affordable Medical (with HRA) and Dental plans provided to meet the needs of full-time and part-time employees.
• Package also includes Flexible Spending Accounts for Healthcare and Dependent Care expenses.
• Voluntary insurances include Vision, Accident, Critical Illness, LTD, Pet Insurance, & Supplemental Life Insurance.
• Company-paid Life Insurance and AD&D Policy.
• Generous paid time off package.
• Company-matching 401(k).

Physical Requirements

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws

• Prolonged sitting at a desk
• Must be able to lift 15 pounds at a time

American Addiction Centers is an equal opportunity employer.  American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.