Admissions Manager – Call Center

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Job Summary

The Admissions Manager leads a team of Admissions Navigators who provide a professional evaluation of AAC services to potential clients and/or family members.  This includes taking sales calls, accepting inquiries from individuals referred to American Addiction Centers, explaining services and related costs, conducting telephonic intakes, processing payment and providing guidance on federal regulations.

Duties and Responsibilities:

• Leads a team of Admissions Navigators
• Coach, mentor, and provide feedback to team memebers
• Develop strategy and actions to address inefficiencies and maximize opportunities through understand of the sales cycle from prospecting with a client to closing a deal
• Provide clear direction to sales team with emphasis on improving systems, scripts, and development of team members with an emphasis to optimize important sales metrics such as conversion ratios, sales volume and ROI
• Mange the day-to-day activities of their sales team
• Set individual admission targets with your team of Admissions Navigators
• Oversee the activities and performance of your team of Admissions Navigators
• Assess individual performance through observation and measurement
• Assist in recruiting, training and developing top level talent in the Call Center
• Responsible and accountable for managing direct reports
• Preparation and presentation of performance evaluations
• Provides objective feedback to employees
• Develop your team through motivation, counseling, and product knowledge education
• Holds interviews for vacant positions and appropriately selects candidates to fill open positions
• Monitors adherence to company and department policies, procedures and practices
• Creates and supports a positive, professional, team-oriented, harassment free work environment by understanding and complying with the company’s policies

Education/ Experience:

• Bachelor's Degree in related field preferred.
• Fours years experience working in call center environment, inbound and outbound calls preferred.
• Two or more years of proven experience in an operations management role
• Strong product knowledge and proper presentation of product to clients.
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar.
• Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills in meetings.
• Excellent computer-based and telephonic skills.
• Exceptional and demonstrable customer service skills.
• Ability to strategize, persuade and negotiate.
• Strong goal setting skills and goal achievement history.
• Ability to multi-task and successfully prioritize workload.
• Excellent problem solving and decision-making skills.
• Willingness and ability to work in a fast-paced working environment over an extended period of time.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Moderate noise levels as found in a business office with computer printers

Physical Requirements

AAC is committed to principles of equal opportunites for all employees. The company will provide reasonable accomodations that are necessary to complete with State and Federal disability discrimination laws.

Prolonged sitting at a desk

Must be able to lift 15 pounds at a time

American Addiction Centers is an equal opportunity employer.  American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military